Privacy Policy

1. Introduction

Sentia-AI ("we", "our", or "us") respects your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

Personal Information: Name, email address, billing address, phone number, IP address.
Usage Data: Browsing data, workflow interactions, session duration, and click behavior.
Technical Data: Device information, operating system, browser type, access logs.
Business Information: API credentials, third-party platform tokens (encrypted), and user configurations submitted voluntarily.

3. How We Use Information

To deliver and improve our services.
To personalize your experience and optimize automation templates.
To process transactions and manage support requests.
To send updates, system alerts, or promotional material (opt-in only).
To comply with legal obligations and enforce our Terms & Conditions.

4. Legal Bases for Processing

User consent (opt-in preferences).
Performance of a contract (delivery of purchased templates or automations).
Legitimate interests (service improvement, analytics).
Compliance with legal obligations (tax, reporting).

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined above or to comply with applicable legal, accounting, or reporting requirements. You may request deletion by contacting sentia-ai@proton.me.

6. Data Sharing & Transfers

We do not sell your data. We may share data with trusted third-party services (e.g., payment processors, hosting providers) under strict contractual obligations. Data may be transferred internationally, including to the US or EU. All such transfers comply with adequacy frameworks or standard contractual clauses approved by regulatory authorities.

7. Data Security

We implement industry-standard security practices, including end-to-end encryption, access controls, two-factor authentication for admin portals, and periodic vulnerability scans. However, no method of transmission over the internet is 100% secure. Users are responsible for securing their own credentials and access tokens.

8. User Rights

Right to access and receive copies of personal data
Right to correction and data portability
Right to withdraw consent or object to processing
Right to deletion (“Right to be Forgotten”)

You may exercise your rights by contacting sentia-ai@proton.me.

9. Cookies and Analytics

We use cookies to improve user experience and track website analytics. You may opt out of cookies through browser settings. We do not use third-party behavioral advertising or sell cookie data to marketers.

10. Children’s Privacy

Sentia-AI does not knowingly collect data from individuals under the age of 16. If you believe a child has submitted data, contact us immediately for prompt removal.

11. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted to this page with a revised date. Continued use of our services constitutes acceptance of changes.

12. Contact

For any questions, concerns, or data access requests, please email us at sentia-ai@proton.me.